Afterhours Travel Agent - Work From Home

Salary: 15-20 / Hourly	Location: Bothell, WA
Type: Full-Time	Postal Code: 98011

Afterhours Travel Agent - Work From Home

Tangerine Travel Ltd. has an exciting opportunity for a Corporate Department Afterhours Agent to join our team in Bothell! The Agent will assist clients with planning all details of travel including arranging/booking air, rail, hotel, and car.

Our new agent will have prior travel consultant experience, be self motivated, and articulate with strong interpersonal skills and a proven track record as a team player with the highest level of professionalism.

Afterhours agents must be available to work Evenings and Weekends, 40 hours per week with opportunities to work from home. Candidates must be available on weekends and will be flexible to work any hours Monday - Sunday, 6pm - 6am.

Responsibilities include:
*Promote and maintain excellent client relations by managing a prompt and accurate response, positive telephone, email, and service techniques
*Effectively use all computer systems and tools to ensure consistency and adherence to processes and procedures
*Verify rates for best fares, corporate and preferred discounts
*Research and solve any problems; Provide first call resolution
*Use proper documentation for each call or email
*Provide priority wait-listing, preferred seat selection, upgrade management as needed
*Act as the first point of contact for the client regarding all travel related inquiries
*Perform work duties in a dedicated team environment
*Effectively manage resources and workflow to ensure service guidelines are met and maintained

Required Skills & Experience:
*5+ years travel industry experience with at least 3 years servicing corporate clients
*Strong GDS skills with Apollo
*Excellent communication skills; ability to communicate well both verbally and in writing
*Able to work well in a structured team environment
*Capable of prioritizing, multi-tasking and handle high volume effectively
*Effective follow-up skills
*Flexibility to work any shift

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