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Customer Service Representative - Travel Consultant, Entry Level (6 Month Contract) Vancouver 206235

Customer Service Representative - Travel Consultant, Entry Level (6 Month Contract)

Responsibilities will include:



Using our Global Distribution and web based programs provide travel counseling support for travel within Canada, USA, and International to loyalty cardholders



Selling air, car, hotel, products in an inbound call centre



Providing a high level of customer service



Provide support to callers for navigational questions or inquiries.



Providing services based on client loyalty program rules and regulations




Candidates must possess the following skills and qualifications:



Excellent Customer Service



No Travel background is required, however is an asset " full training is provided.



Ability to work in a fast paced environment



Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service



Organizational and time management skills, effective use of outlook, and excellent internet and keyboarding skills



Strong team player interacting effectively & professionally with co-workers



Excellent verbal and written communication skills



Call Centre experience an asset



Ability to work from a home office environment



Other information:



Flexibility to work Shift work in an intimate call centre environment, open 7 days a week.



Ability to work a flex schedule (between 25-40 hours per week)



Contract length 6 months " August 8 to February 7, 2017



Must be available to start August 8, 2017



Possibility to go full-time permanent at contract end



$15.00 per hour



Virtual Worker Requirements:



Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing duties



Employee is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher



Employee must complete The Home Office Safety and Ergonomics Assessment



Employee must complete and meet the requirements of the Virtual Worker Checklist



Employee must complete and meet the requirements of the Virtual Worker Policy and Schedule B Additional Terms and Conditions for Home Based Workers



High speed internet capability with at least 01Mbps download/upload speed (no wireless or satellite ISPs are permitted). Separate internet line aside from your home internet for personal use.



Must be located in the Greater Vancouver area.



We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach his/her potential.
We are an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If you require a disability-related accommodation in order to participate in the recruitment process, please contact us.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) we will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicants individual accessibility needs.

Please apply today.


Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, Travel Consultant, Travel Agent, Travel Customer Service Representative, Travel CSR, Travel, British Columbia, BC, Burnaby, Westminster, Port Moody, Richmond, Surrey, Coquitlam, Maple Ridge, Delta, Langley
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