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Customer Service Representative - Travel Consultant, Entry Level Ottawa 2073617


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Responsibilities will include:

Using our Global Distribution and web based programs provide travel counseling support for travel within Canada, USA, and International to loyalty cardholders

Selling air, car, hotel, products in an inbound call centre

Providing a high level of customer service

Provide support to callers for navigational questions or inquiries.

Providing services based on client loyalty program rules and regulations

Candidates must possess the following skills and qualifications:

Excellent Customer Service

No Travel background is required, however is an asset • full training is provided.

Ability to work in a fast paced environment

Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service

Organizational and time management skills, effective use of outlook, and excellent internet and keyboarding skills

Strong team player interacting effectively / professionally with co-workers

Excellent verbal and written communication skills

Call Centre experience an asset

Ability to work a flex schedule (between 25-40 hours per week)

Other information

Flexibility to work Shift work in an intimate call centre environment, open 7 days a week.

3 weeks vacation to start

Dental and Medical benefits after 3 months

Sick and Personal Days program

Fitness Membership program

Excellent travel benefits such as discounts on flights, hotels, car rentals and more.

Shift premiums available based on selected shifts

In addition to Health and Dental benefits and group RRSP, we offer a competitive base salary and the possibility of pay for performance increases, and agent incentives. We also have travel benefits such as FAM trips and agency discounts, and, we offer advancement opportunities.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach his/her potential.

We are an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If you require a disability-related accommodation in order to participate in the recruitment process.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) we will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicants individual accessibility needs.



Keywords: Travel Consultant, Travel Agent, Travel Customer Service Representative, Travel CSR, Travel, ON, Ontario, Nepean, Kanata, Aylmer, Stittsville, Barrhaven, Manotick, Quebec, Gatineau, Hull, Arnprior, Mississippi Mills, Carleton Place, Perth, Smith Falls, Renfrew, Pembroke, Orleans, Cumberland, Embrun, Cumberland, Embrun, Clarence-Rockland, Hawkesbury, Vankleek Hill, Alexandria, Saint Isidore, Casselman, Limoges, Russel, Metcalfe, Greely, Manotick, Osgoode, Chesterville, Winchester, Kemptville

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