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Personal Cruise Consultant

This position is responsible for selling Norwegian Cruise Line products directly to consumers by initiating outbound telephone calls and then cultivating and maintaining customer relationships, to include building rapport, recommending modifications to products and services which promotes customer retention, driving direct sales and ensuring an overall superior customer service experience with Norwegian.

Duties and Responsibilities:

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.

Builds and maintains effective relationships with new and existing consumers.

Maintains consumer prospect lists/contact database in order to identify client travel trends; proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.

Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.

Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
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