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Ticketing Specialist - Sabre Air Expert

COMPANY SUMMARY:

Holiday Systems International is a technology company, a travel aggregator and private client service company providing a wide variety of exclusive benefits to a niche market. HSI is a fast-paced rapidly growing industry leader.

JOB SUMMARY:

The Sabre Air Ticketing Specialist is responsible for working with the Travel Manager to ensure that the responsibilities of the Air Desk are performed completely and accurately.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Answers phone calls in regards to air travel issues, responds to e-mails and voicemails.
Works all schedule changes, seat requests, and special needs requests and queues.
Performs ticketing activities such as ticket issuance, changes, refund, exchanges and queue management.
Research air schedules for members, VIPs and employees.
Process invoices and/or credit card declines.
Take on additional projects as needed.

QUALIFICATIONS/EXPERIENCE:

High school diploma or equivalent.
3-5 Years of airline industry experience.
Must be proficient in Sabre Red.
ARC certified (preferred).
Strong computer proficiency, including the ability to expertly navigate through Internet and Intranet systems.
Strong administrative skills, phone skills, effective oral, interpersonal and listening skills.
Strong Microsoft Office skills with advanced knowledge of Microsoft Excel.
Ability to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively.
Ability to manage multiple priorities and tasks.
Proven attendance reliability
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